MANAGED IT

Managed IT plans

Your IT department, per user per month. Three plans, month to month — we scope yours in a free assessment.

01

Essential

5-user minimum

The business that calls someone different every time something breaks and pays by the hour. Five to twenty people. It replaces the chaos, not a whole department.

Unlimited bilingual help desk — phone, email and chat, 9:00 to 18:00 ET
24/7 monitoring of every device
Automatic updates and patching for Windows, Mac and applications
Managed antivirus and EDR
Multi-factor authentication and password manager
Microsoft 365 administration: licenses, mailboxes, Teams and OneDrive
Cloud backup with tested restores
Email protection: anti-phishing, SPF, DKIM and DMARC
On-site visits when hands-on help is needed
Printer support and rental
New equipment bought at cost and delivered configured
Monthly report of tickets, devices and security
02
Most chosen

Protected

5-user minimum

The business that carries cyber insurance, handles client data, or was handed a security questionnaire it couldn't answer. This is the plan we recommend to most.

Everything in Essential, plus
Managed EDR with 24/7 monitoring and escalation — detects by behavior, not by a list of known viruses
Identity protection — detection of compromised Microsoft 365 accounts
Immutable backups with restores tested every quarter
Patching under a documented service agreement — critical vulnerabilities closed in 7 to 15 days
Security awareness training with phishing simulations
Evidence for your cyber insurance — documentation that the controls were active
After-hours emergency response for critical incidents
Quarterly business review with recommendations
Inventory and documentation of your whole environment, owned by you

Cyber-insurance renewals now require proof these controls were active, and claims get denied when the application answers turn out to have been good intentions. This plan produces that evidence.

03

Clinic

10-user minimum

Medical and dental practices, law firms and accounting firms — anyone answerable to a regulator or to a client's auditor. Here the deliverable isn't only that everything works: it's being able to prove it.

Everything in Protected, plus
Signed BAA and HIPAA technical safeguards implemented
Managed disk encryption with recovery-key escrow
Access only from managed, compliant devices
Audit logs and access reports ready to present
Documented annual risk analysis
Priority response — first in the queue
Monthly business review
One small project included per quarter, up to 8 hours

We are HIPAA-aware and implement the technical safeguards it calls for. No HIPAA certification exists and nobody can sell you one: compliance belongs to your practice. What you contract here are the controls and the evidence.

Compare the Managed IT plans

FeatureEssentialProtectedClinic
Bilingual help desk, unlimitedYesYesYes
24/7 monitoring of every deviceYesYesYes
Updates and patchingYesYesYes
Microsoft 365 administrationYesYesYes
Cloud backup with tested restoresYesYesYes
On-site visits when neededYesYesYes
Managed EDR, 24/7 monitoring and escalation—YesYes
Identity protection for Microsoft 365 accounts—YesYes
Immutable backups, restores tested quarterly—YesYes
Documented patching service agreement—YesYes
Security awareness training—YesYes
Evidence for cyber insurance—YesYes
After-hours emergency response—YesYes
Signed BAA and HIPAA technical safeguards——Yes
Managed disk encryption with key escrow——Yes
Audit logs and access reports——Yes
Documented annual risk analysis——Yes
Priority response——Yes
Business review—QuarterlyMonthly
Small project included per quarter——Up to 8 hours

No long-term contracts. Every plan is month to month.

Onboarding is scoped with you — documenting your environment, deploying the tools, cleaning up what needs it, and setting your security baseline. We define it together in your free assessment.

Microsoft 365 licenses can be included in your plan or arranged the way that works best for you — we go over it in your assessment.

Structured cabling, cameras, access control, websites, custom software and mobile apps are quoted per project. The quote is the price, with no surprise charges at the end.

Everything we document belongs to you. If you ever leave, we hand it all over: documentation, accounts and access.

Always free: initial assessment of your technology and operation, review of your current phone bill, security baseline review.

BUSINESS PHONE

Business Phone plans

A cloud phone system for your whole office — one extension per person, with its own direct number, working everywhere they work. Three plans, month to month.

How the pricing works

You pay per person, not per device. Each person gets an extension with its own direct number, and that extension works at the same time on their desk phone, their computer app, the browser and their cell. All four ring together and you don't pay four times for the same person.

2-extension minimum
01

Essential

2-extension minimum
$21.99per extension / month

The business still on traditional phone service or a physical PBX in a closet, looking for a clean way out. Offices of two to ten people.

Unlimited calling to the U.S. and Canada
Desk phone, computer, browser and cell on the same extension
One direct number per person, included
Text messaging from your number
Voicemail delivered to your email
Business-hours call routing
Transfer, forwarding and three-way calling
Simultaneous ring on all your devices
Automatic cell failover if your internet goes down
Cloud fax — one fax number included per company, send and receive as email, keep your current number
Porting of your existing numbers
E911 with registered address
02
Most chosen

Business

2-extension minimum
$27.99per extension / month

Clinics, law firms, accountants and any office that needs a menu routing callers to the right department, call recording, and reports on what's coming in.

Everything in Essential, plus
Auto-attendant menu with business-hours and holiday greetings
Ring groups by department
On-demand call recording
Voicemail transcription — read the message instead of listening to it
Spam call detection
Call reporting — volume, missed calls and peak hours
Microsoft 365 and CRM integration
Video meetings up to 25 participants
TLS/SRTP encryption and BAA available
03

Team

10-extension minimum
$25.99per extension / month

The office of ten or more people that wants the full Business plan on every desk at a better rate. Same features, lower price per extension.

Everything in Business, at a volume price
All Business features included — no differences
$25.99 per extension once you have 10 or more
Add extensions any time at the same price
Ideal for offices of 10 to 50 people

Additional number — $2.50 per number / month. Every extension already comes with its own direct number. This one is for an extra fax number, an additional main number, or a local number for a second location.

Prices shown do not include taxes or regulatory fees. Florida law requires the communications services tax and the E911, FCC and USF charges to be itemized separately on your invoice.

Need every call answered, even after hours?

Add the AI Receptionist to any AlbeTech phone plan for $79 a month per company — instead of $99 on its own. One receptionist for the whole office, 24/7, in English and Spanish.

See the AI Receptionist

Compare the phone plans

FeatureEssentialBusinessTeam
Minimum extensions2210
Price per extension / month$21.99$27.99$25.99
Devices per extensionAllAllAll
Unlimited calling to the U.S. and Canada✓✓✓
Direct number per personIncludedIncludedIncluded
Text messaging from your number✓✓✓
Voicemail to email✓✓✓
Automatic cell failover✓✓✓
Fax number with fax-to-email1 included1 included1 included
Number porting and E911✓✓✓
Additional number$2.50$2.50$2.50
Auto-attendant menu—✓✓
Ring groups by department—✓✓
Call recording on demand—✓✓
Voicemail transcription—✓✓
Spam call detection—✓✓
Call reporting—✓✓
Microsoft 365 and CRM integration—✓✓
Video meetings up to 25 participants—✓✓
AI Receptionist (per company)+$79 / month+$79 / month+$79 / month

Also available for your phone system

Options we set up on request — ask about them in your free phone bill review.

Phone inside Microsoft Teams

Call and receive from inside Teams, with your business number and the same extension. For teams already living in Microsoft 365.

Advanced messaging

A number shared across several people, appointment-reminder campaigns and list sends. For the practice that sends confirmations every day.

No long-term contracts. Every plan is month to month.

Onboarding is scoped with you — documenting your environment, deploying the tools, cleaning up what needs it, and setting your security baseline. We define it together in your free assessment.

Microsoft 365 licenses can be included in your plan or arranged the way that works best for you — we go over it in your assessment.

Structured cabling, cameras, access control, websites, custom software and mobile apps are quoted per project. The quote is the price, with no surprise charges at the end.

Everything we document belongs to you. If you ever leave, we hand it all over: documentation, accounts and access.

Always free: initial assessment of your technology and operation, review of your current phone bill, security baseline review.

AI RECEPTIONIST

Always answers, even when nobody's there

One AI receptionist for your whole office, billed per company — not per employee. It answers 24/7 in English and Spanish and hands off to a person when needed.

AI Receptionist

$79per company / month

$79 a month with any AlbeTech phone plan. $99 a month on your existing phone service, from any provider.

150 minutes of conversation included · $0.35/min after, billed by the second No minimum · No long-term contract

The business that misses calls and knows it: at lunch, after six, when everyone is with a customer. Every call that reaches voicemail is an appointment that never got booked.

Includes 150 minutes of conversation a month, roughly 50 calls. There is no cap: past 150, each minute costs $0.35 billed by the second. You will never lose a call for hitting a limit.

Answers 24/7 in English and Spanish
Responds with your real business information
Hands off to a person when needed
Email summary of every call
Transcription and log of every conversation
Verified capture of name, phone and email
Initial training and adjustments included
Book your free assessment

Add what you need

Optional modules, per company per month. Your total is the base plus whatever you switch on.

Scheduling

+$49per company / month

The appointment lands in your calendar during the call, confirmation by text, automatic reminders, and the customer reschedules or cancels without calling back.

Includes Google Calendar, Microsoft 365 and Calendly. Other scheduling platforms are quoted separately.

Web

+$39per company / month

Bilingual chatbot on your site, forms that land straight in your CRM, alerts to your team.

Implementation

Implementation from $499, or $899 with the Scheduling module. Covers loading your business information, setting up routing, connecting your calendar and testing. Quoted on the call based on your calendar, your CRM and how much information needs loading.

Plans: Managed IT, Business Phone & AI Receptionist | AlbeTech Solution | AlbeTech Solution